Terms of Service & Master Agreement

1. Engagement & Scope of Work

Nexus Tech ("Nexus Tech", "we", "us", or "our", accessible at nexustechpk.com) provides enterprise software engineering, Cloud ERP architectures, point-of-sale (POS) hardware calibrations, Flutter mobile applications, and cloud DevOps infrastructure. Each client engagement is governed by an executed Statement of Work (SOW) or architectural proposal specifying deliverables, milestone acceptance criteria, and project timelines.

2. Intellectual Property & Code Ownership

Unlike proprietary software vendors who lock clients into recurring licensing traps, Nexus Tech operates on a client-first IP ownership model:

• Upon final milestone payment completion, the client receives 100% full intellectual property and source code ownership of custom developed application logic, database schemas, and tailored scripts.
• Nexus Tech retains ownership of proprietary reusable underlying kernels, boilerplate micro-libraries, and foundational tools used to accelerate deployment.
• Clients are granted an irrevocable, perpetual, royalty-free worldwide license to run, modify, and host the software across their private infrastructure.

3. Milestone Payments & Delivery Acceptance

Development proceeds through structured agile milestones (e.g., Discovery & System Architecture, Core Database & API, Hardware Integration / User Interface, Final Deployment & QA). Invoices are issued per milestone. The client has ten (10) business days from staging deployment to submit review feedback or bug reports, after which milestone delivery is deemed accepted.

4. Service Level Agreements (SLA) & Maintenance

For clients enrolled in dedicated enterprise support tiers:

• Critical Incident Response: Under 60 minutes for production-halting database or hardware communication faults.
• Standard Support: Under 4 business hours for general maintenance, minor bug fixes, and system adjustments.
• Hardware Calibration: For RS-232 serial scale POS systems, physical or remote calibration checkups are conducted per agreed maintenance schedules.

5. Confidentiality & Non-Disclosure

Nexus Tech treats all client manufacturing formulas, order catalogs, financial books, supplier lists, and proprietary workflows as strictly confidential information protected under reciprocal non-disclosure commitments. We do not disclose client data to third parties without prior written authorization.

6. Governing Law & Jurisdiction

These terms are governed by the laws of the Islamic Republic of Pakistan. Any dispute arising out of or in connection with enterprise services shall be subject to amicable settlement, failing which arbitration will be conducted in Sialkot / Lahore, Punjab, Pakistan.